Delivery & Returns

DELIVERIES

All of our orders are shipped via DPD and we aim to deliver orders as quickly and efficiently as possible.

UNITED KINGDOM MAINLAND

Type
Under £50
Over £50
STANDARD DELIVERY: 2 - 3 WORKING DAYS*
£4.99
FREE
NEXT DAY DELIVERY (IF ORDERED BY 3PM)**
CURRENTLY UNAVAILABLE
CURRENTLY UNAVAILABLE

* Northern Ireland 3-5 working day delivery (Monday - Friday)
** Next Day delivery is United Kingdom mainland only - postcode exclusions apply.

 

CHANNEL ISLANDS

Type
Under £50
Over £50
STANDARD DELIVERY: 2 - 3 WORKING DAYS
£9.99
FREE

 

Our standard working days are Monday - Friday. We do not curently offer Saturday delivery.

We do not ship on UK Bank Holiday Mondays - please allow extra time for deliveries around these times. For a full list of these dates, please visit www.gov.uk/bank-holidays.

If you have any other questions, please email customercare@rookieskates.com

TRACKING

For registered users, to track your order, please login, navigate to your order and view the ‘Order Shipments’ tab. You can also check the history of your orders and check the status. You can also click on the link from your shipping confirmation email.

 

EXCHANGES

Because our stock is constantly changing, we do not offer a traditional exchange service. Instead, please order replacements online in the usual way.  Once we receive your original items back in the warehouse, we will issue a refund to your original order.

 

LOW COST RETURNS

If you’re not happy with your gear for any reason, you can return your items to us at your own expense, by using a recorded or signed for delivery service of your choice to ensure your return is tracked and insured. We can provide information on how to use these services once you have completed our Returns Form supplied in your order.

Please contact our customer care team at returns@rookieskates.com if you require a Returns Form, if you experience any issues in making your return, and for all other returns enquiries.

 

RETURNS ADDRESS

F.A.O Rookie Rollerskates Customer Service
C/O Shiner Distribution
1700 Park Avenue,
Aztec West,
Bristol.
BS32 4UA.
United Kingdom

YOU'VE SENT ME THE WRONG ITEMS

We're only human and occasionally mistakes can happen. If it's happened to you we're very sorry and we'll do our best to get the right items to you as soon as possible.

GET IN TOUCH WITH OUR CUSTOMER SERVICE TEAM AND LET US KNOW.

Via our Customer Service team: Email customercare@rookieskates.com

You can see our full returns and cancellation policies in the sites Terms and Conditions.

Updated July 2020.