Delivery & Returns

All of our orders are shipped via DPD or UPS and we aim to deliver orders as quickly and efficiently as possible.

STANDARD SHIPPING

Standard rate delivery from €9.99 with 2 - 6 day delivery to Europe (in selected countries).

Free Delivery on all orders over €69.99 (in selected countries - please see below).

We currently ship to the following countries:

Austria, Belgium, Czechia*, Finland, France, Germany, Greece*, Hungary, Ireland, Italy, Luxembourg, Netherlands, Poland*, Portugal*, Slovakia, Spain and Switzerland.

* The standard shipping rate for Czechia, Poland, Portugal and Slovakia is €14.99.
The standard shipping rate for Greece and Switzerland is €39.99 - we do not offer free shipping to these territories currently. 

 

Our standard working days are Monday - Friday.

Orders placed on the weekend will be processed and shipped on the next available working day. Quoted shipping times are from shipping confirmation, not from when the order was placed.
 

We currently do not ship on NL Bank Holidays - please allow extra time for deliveries around these times. Click here to find out more about these dates.

If you have any other questions, please check our FAQs page or email customercare@rookieskates.com

TRACKING
For registered users, to track your order, please login, navigate to your order and view the ‘Order Shipments’ tab. You can also check the history of your orders and check the status. You can also click on the link from your shipping confirmation email.

 

We’ve extended our Returns Policy for Christmas 2021! 

 

With Christmas just around the corner we want to ensure all of our customers have a hassle free shopping experience, so we’ve extended our Returns Policy! 

Orders placed from the 1st of November – 24th of December can now be returned up until the 31st of January 2022, for a full refund to your original payment method. Returns will only be accepted if the item is unused and in its original packaging with all tags still attached, etc. 

If you believe your goods are faulty, please contact our customer service team with any information and any images outlining any defect or damage at

 

RETURNS

HOW TO RETURN YOUR ORDER

If you're not happy with your purchase for any reason, you can return your items to us within 30 days of receiving them for a full refund (excluding original shipping costs) if they are in a saleable, unworn condition.

It is the responsibility of the customer to cover any return shipping costs. We recommend that returns are sent by a recorded or signed for delivery service, of your choice, to ensure your return is tracked and insured. The goods remain the customers’ responsibility until they are received at our warehouse. Please ensure they are packaged appropriately to avoid damage during transit. Please see below for the returns address to send your items to.

Returns will only be accepted if the item is unused, in the original packaging and can be resold as such with all tags still attached, etc. If the product is deemed to be used or unsellable, We reserve the right to deny the return request and refuse to issue the purchaser a credit.

We can provide information on how to use these services once you have completed our Returns Form supplied in your order. Please email us if you require a Returns Form or if you experience any issues in making your return.

We aim to process all returns as quickly as possible. Once we have received and inspected your package, your return should be processed within 7 working days. Once processed, refunds will be returned back to the original payment source and can take up to 5 working days to become visible, depending on your bank.

If you believe your goods are faulty, please contact our customer service team at customercare@rookieskates.com along with any information and any images outlining any defects or damage.

EXCHANGES

Because our stock is constantly changing, we do not offer a traditional exchange service. Instead, a new order should be placed and the old order returned for refund.  Once we receive your original items back in the warehouse, the usual returns process applies.

RETURNS ADDRESS

F.A.O Rookie Customer Service

C/O Shiner Ltd.
Riga 2,
Barendrecht,
South Holland 2993 LW.
Netherlands.

YOU'VE SENT ME THE WRONG ITEMS

Whilst we take every step to ensure your order is 100%, occasionally mistakes can happen.

If you have received an item that is faulty or incorrectly supplied, please contact our customer service team before returning your item.

Email customercare@rookieskates.com

You can see our full returns and cancellation policies in the sites Terms and Conditions.